1. Introduction Bulawayo Eats (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (“Services”).

 

2. Information We Collect We may collect the following types of information: a. Personal Information:

​

• Name, email address, phone number, and delivery address.

• Payment information (e.g., credit card details), processed securely by third-party payment providers. b. Non-Personal info:

• Device information, such as IP address, browser type, and operating system.

• Usage data, including pages visited, time spent on the platform, and other analytical information. c. Location Data:

• Real-time geographic location data to facilitate accurate deliveries.

 

3. How We Use Your Information We use the collected information to:

 

• Provide, maintain, and improve our Services.

• Process orders and facilitate deliveries.

• Communicate with you regarding your account, orders, or support inquiries.

• Personalize your experience, including relevant promotions and recommendations.

• Ensure compliance with legal obligations.

 

4. Sharing Your Information We may share your information with: a. Service Providers:

 

• Delivery personnel, to ensure timely and accurate order fulfillment.

• Third-party vendors that support our operations, such as payment processors and analytics providers. b. Legal Requirements:

• When required to comply with legal obligations, such as responding to subpoenas or court orders. c. Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

 

5. Data Security We implement appropriate technical and organizational measures to safeguard your information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

 

6. Retention of Data We retain your information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

7. Your Rights You have the right to:

 

• Access, update, or delete your personal information.

• Opt out of marketing communications.

• Restrict the processing of your data under certain circumstances.

 

To exercise these rights, please contact us at support@bulawayoeats.com .

 

8. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.

 

9. Third-Party Links Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

 

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

 

11. Contact Us If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

 

• Email: support@bulawayoeats.com Bulawayo Eats is committed to protecting your privacy and ensuring transparency in our practices.

​

​